FAQ (draft preview)

Every piece is made to order, so we stand behind it. You have 30 days from delivery to decide — here's how we make it right if something's off.

• Not quite right? Reach out within 30 days and we'll make it right — your choice of a full refund or a free remake. Items just need to be in original, unworn condition (trying it on is fine).
• Fit a little off? Made-to-order sizing isn't always exact — tell us what's going on and we'll sort out a remake, an exchange, or a refund. Whatever works best for you.
• Arrived damaged, defective, or wrong? We'll replace it at no cost — just send a photo, no need to ship anything back first.
• Shipping's on us, both ways. If something needs to come back, we'll email a prepaid label — no return-shipping cost to you, ever.
• Two exceptions: sale items are final, and gift cards aren't refundable.

To start, email aaron@theweatheredsailor.com within 30 days of delivery with your order number, a short note on what's wrong, and photos if it's damaged. We'll reply within 2–3 business days.

Ultimately, we'll do what we can to make it right — how we treat you is the whole point.

Yes. Check it out for 30 days — if it isn't right for you, reach out within 30 days of delivery and we'll make it right with a full refund or a free remake. Returns are always free, both ways. If anything arrives damaged, defective, or incorrect, we'll replace it at no cost. We stand behind what we make.

Yes. If the fit or feel isn't right, reach out within 30 days of delivery and we'll help — whether that's a size remake, a replacement, store credit, or another solution that works for you.

Sale items

Gift cards

Certain custom/personalized items (where applicable)

If you're unsure, email us before ordering.

Items just need to be in original, unworn condition — trying it on is fine, just not wearing it out first.

Yes — if your return is approved, we'll email you a prepaid return shipping label and instructions. Return shipping is always free.

Once your return is authorized, send items to:
Weathered Sailor
1323 Avenue D #339
Snohomish, WA 98291

Return shipping is always on us — we'll email you a prepaid, trackable label, so there's no cost to you.

Please double-check your order before checkout. Once your order is confirmed and production/processing begins, we may not be able to cancel, change items, change sizes, or change the shipping address.

No. You can check out as a guest.

Email us immediately at aaron@theweatheredsailor.com with your order number and the correct address. If the order has not started processing yet, we'll try to update it. If it's already processing or shipped, changes may not be possible.

Some items may return and some may not. If you want a specific piece, email us and we'll tell you what's realistic.

We ship to many countries. Shipping options and availability show at checkout.

Made to order — about 5 business days in production, then about 5 business days shipping. About 2 weeks in all. Shipping is free on every U.S. order, with no minimum, and tracked. For international orders, shipping is calculated at checkout and shown before you pay. Full shipping details.

Delivery times are estimates and can vary by location. Carrier delays, customs, and peak seasons can impact delivery.

No. All delivery dates are estimates only and are not guaranteed.

Yes, if tracking is available for your shipping method, you'll receive it once your order ships.

International orders may be charged customs duties, taxes, or fees by your country. These are not controlled by us and are the buyer's responsibility.

First, check around your delivery location and with neighbors or building reception. Then email us at aaron@theweatheredsailor.com with your order number and tracking. We'll help you investigate with the carrier.

Delays can happen due to carriers or customs. If your tracking hasn't updated for an unusual amount of time, email us and we'll look into it.

We do our best to display products accurately, but colors and appearance can vary due to screen settings and device type.

Use the size chart on the product page. If you're between sizes, consider sizing up for a more relaxed fit. If you're unsure, email us before ordering.

Some products may be custom or made to order. If an item is personalized or specially produced, that affects returns and exchanges (see Returns section above).

Email us immediately at aaron@theweatheredsailor.com within 30 days of delivery with your order number and photos. If confirmed, we'll replace it at no cost.

Email us at aaron@theweatheredsailor.com within 30 days of delivery with your order number and photos. We'll fix it.

We typically respond within 2 to 3 business days.

If approved, refunds are issued to your original payment method within 10 business days after we've received and inspected your return.

Banks and card providers can take extra time to post the refund. If more than 15 business days have passed since approval, email aaron@theweatheredsailor.com.

Yes. If your order is shipped into the EU, you have the right to cancel or return within 14 days, for any reason, provided the item is:

Unworn/unused

With tags

In original packaging

With proof of purchase

To start the process, email aaron@theweatheredsailor.com.

1% of every order supports To Write Love On Her Arms, Active Minds, and NAMI.

Our policy is to calculate our annual giving each December, based on every order placed throughout the year, and to complete those contributions before the end of the month.

As the brand grows, our intent is to archive and publish a rolling overview of our giving, so the Weathered Sailor community can see what we support and take shared pride in what we're building together.

Yes — some of it. Not all, and we'll always tell you which is which when it matters.

Here's the honest version. We're a tiny team in extreme startup mode, and we make all of our products to order rather than warehousing them. Manufacturing a copy of every item, in every color, just to stage a photo shoot would mean producing garments nobody asked for. We won't do that. AI lets us show you the full range without manufacturing garments just to photograph them — and keeps our dollars pointed at product quality and the giving, not inventory shoots.

A quick clarification, because it's the honest thing to do: these are AI-generated images, not photographs. A growing share of them feature real members of our community — people who opted in and approve every image of themselves before we post it. We credit each of them by name on our social channels. What we won't do is invent a customer who doesn't exist, or fake an endorsement that didn't happen. And not every non-AI image is a customer photo either — some are studio and product shots. This is a bridge, not a destination: the goal is real people in real product, in every picture, everywhere.