Straight answers.

Most of our physical pieces are made after you order, and we stand behind what we make. You have 30 days from delivery to decide — here's how we make it right if something's off.

• Not quite right? Reach out within 30 days and we'll make it right — your choice of a full refund or a free remake. Items just need to be in original, unworn condition (trying it on is fine).
• Fit a little off? Made-to-order sizing isn't always exact — tell us what's going on and we'll sort out a remake, an exchange, or a refund. Whatever works best for you.
• Arrived damaged, defective, or wrong? We'll replace it at no cost — just send a photo, no need to ship anything back first.
• Shipping's on us, both ways. If something needs to come back, we'll email a prepaid label — no return-shipping cost to you, ever.
• Two exceptions: sale items are final, and gift cards aren't refundable.

To start, email aaron@theweatheredsailor.com within 30 days of delivery with your order number, a short note on what's wrong, and photos if it's damaged. We'll reply within 2–3 business days.

Ultimately, we'll do what we can to make it right — how we treat you is the whole point.

Yes, for eligible items. Reach out within 30 days of delivery for a full refund or a free remake. Items must be in original, unworn condition; trying them on is fine. Return shipping is free, both ways. Sale items are final sale, and gift cards are non-refundable. If an order arrives damaged, defective, or incorrect, we will replace it at no cost. See our refund policy for the full terms.

Yes. If the fit or feel isn't right, reach out within 30 days of delivery and we'll help — whether that's a size remake, a replacement, store credit, or another solution that works for you.

Sale items are final sale, and gift cards are non-refundable. See our refund policy for eligibility and the full terms. If you are unsure, email us before ordering.

Items just need to be in original, unworn condition — trying it on is fine, just not wearing it out first.

Yes — if your return is approved, we'll email you a prepaid return shipping label and instructions. Return shipping is always free.

Once your return is authorized, send items to: Weathered Sailor, 1323 Avenue D #339, Snohomish, WA 98291 Return shipping is always on us — we'll email you a prepaid, trackable label, so there's no cost to you.

Please double-check your order before checkout. Once your order is confirmed and production/processing begins, we may not be able to cancel, change items, change sizes, or change the shipping address.

No. You can check out as a guest.

Email us immediately at aaron@theweatheredsailor.com with your order number and the correct address. If the order has not started processing yet, we'll try to update it. If it's already processing or shipped, changes may not be possible.

Some items may return and some may not. If you want a specific piece, email us and we'll tell you what's realistic.

We ship to many countries. Shipping options and availability show at checkout.

For U.S. orders, the arrival window on the product page, where shown, includes production and shipping. It is an estimate, not a guaranteed delivery date. Shipping is free on U.S. orders, with no minimum. Tracking follows once your order ships, where available for your shipping method. International delivery can take longer; shipping rates are shown at checkout. Carrier delays, customs, and peak seasons can affect delivery. Digital gift cards arrive by email, with no physical shipment.

No. All delivery dates are estimates only and are not guaranteed.

The U.S. average measures elapsed calendar days from order placement to the latest recorded delivery. A recorded delivery may cover only part of a split order, and orders without a recorded delivery are excluded. It is a historical average, not a promised arrival time — check the product-page estimate, where shown, for your own order.

On the map itself, locations are approximate and the connecting lines are illustrative. The order total covers all destinations, including those outside the U.S.

Yes, if tracking is available for your shipping method, you'll receive it once your order ships.

International orders may be charged customs duties, taxes, or fees by your country. These are not controlled by us and are the buyer's responsibility.

First, check around your delivery location and with neighbors or building reception. Then email us at aaron@theweatheredsailor.com with your order number and tracking. We'll help you investigate with the carrier.

Delays can happen due to carriers or customs. If your tracking hasn't updated for an unusual amount of time, email us and we'll look into it.

We do our best to display products accurately, but colors and appearance can vary due to screen settings and device type.

Use the size chart on the product page. If you're between sizes, consider sizing up for a more relaxed fit. If you're unsure, email us before ordering.

Contact us before ordering to discuss a personalized or custom request. Made-to-order items follow our refund policy, including its stated eligibility and exclusions.

Email us immediately at aaron@theweatheredsailor.com within 30 days of delivery with your order number and photos. If confirmed, we'll replace it at no cost.

Email us at aaron@theweatheredsailor.com within 30 days of delivery with your order number and photos. We'll fix it.

We typically respond within 2 to 3 business days.

If approved, refunds are issued to your original payment method within 10 business days after we've received and inspected your return.

Banks and card providers can take extra time to post the refund. If more than 15 business days have passed since approval, email aaron@theweatheredsailor.com.

Yes. If your order is shipped into the EU, you have the right to cancel or return within 14 days, for any reason, provided the item is: Unworn/unused · With tags · In original packaging · With proof of purchase. To start the process, email aaron@theweatheredsailor.com.

1% of every order supports To Write Love On Her Arms, Active Minds, and NAMI.

Our calculation policy is to set aside 1% of goods sales after discounts and returns, excluding shipping and tax, rounded down to the cent. The total is cumulative across every real order, including prior years. The year on our giving goal is the deadline for reaching that cumulative target.

Our policy is to make our annual contributions each December and to complete them before the end of the month.

As the brand grows, our intent is to archive and publish a rolling overview of our giving, so the Weathered Sailor community can see what we support and take shared pride in what we're building together.

Yes — some of it. Not all, and we'll always tell you which is which when it matters.

Here's the honest version. We're a tiny team in extreme startup mode, and we make all of our products to order rather than warehousing them. Manufacturing a copy of every item, in every color, just to stage a photo shoot would mean producing garments nobody asked for. We won't do that. AI lets us show you the full range without manufacturing garments just to photograph them — and keeps our dollars pointed at product quality and the giving, not inventory shoots.

A quick clarification, because it's the honest thing to do: these are AI-generated images, not photographs. A growing share of them feature real members of our community — people who opted in and approve every image of themselves before we post it. We credit each of them by name on our social channels. What we won't do is invent a customer who doesn't exist, or fake an endorsement that didn't happen. And not every non-AI image is a customer photo either — some are studio and product shots. This is a bridge, not a destination: the goal is real people in real product, in every picture, everywhere.

If artwork shared by a community member is selected and adopted for a Weathered Sailor piece, its creator gets a 40% off code for that piece.

A submission is for consideration, not a production promise or a transfer of ownership. If we want to move forward, we'll contact you first to confirm authorship, usage, and attribution—and send your creator code—before the artwork goes on anything.