Production & delivery
Made after you order. Arrival estimates include both production and shipping. You'll receive tracking when your order ships.
The 30-Day Resolution
30 days from delivery. Refund or free remake — we pay shipping both ways. For defects, usually all we need is a photo.
Read the full policyHow it’s wearing.
This piece is newly laid down. Reviews will gather here.
Made to order
Not pulled from a shelf.
Each piece is made after you order it. Production time is part of the wait — we'd rather tell you that straight than keep a wall of inventory waiting to be sold.
We’re all weathering something. We can sail through it.
Join the Crew.
Log essays, first looks, and 20% off your first order. One or two letters a month — never more.